Returns & Exchanges
You can return or exchange the product within a period of 14 days from the receipt of the order.
The item is unworn and unused, except for underwear and other intimate apparel which cannot be returned to maintain the hygienic quality of ALCÔVE COUTURE products. We will accept the return / exchange of the product only if it is returned in its original perfect condition and that it has all the ALCÔVE COUTURE labels intact and attached.
While we try our best, exchange requests are not guaranteed because our stock is limited.
Please, email us at customeralcove@gmail.com within 5 days of receipt of goods. No returns will be accepted without authorization. Please allow 3-5 working days for the warehouse to process your return or exchange. Please note any shipping charges incurred at the time of purchase are non-refundable. Returns must be shipped back to the indicated address on your return authorization within 14 days.
The item is unworn and unused, except for underwear and other intimate apparel which cannot be returned to maintain the hygienic quality of ALCÔVE COUTURE products. We will accept the return / exchange of the product only if it is returned in its original perfect condition and that it has all the ALCÔVE COUTURE labels intact and attached.
While we try our best, exchange requests are not guaranteed because our stock is limited.
Please, email us at customeralcove@gmail.com within 5 days of receipt of goods. No returns will be accepted without authorization. Please allow 3-5 working days for the warehouse to process your return or exchange. Please note any shipping charges incurred at the time of purchase are non-refundable. Returns must be shipped back to the indicated address on your return authorization within 14 days.